Seth Godin live Oct 8

Get found and stand out in the age of AI

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Seth Godin live Oct 8

Get found and stand out in the age of AI

Save your seat

Seth Godin live Oct 8

Get found and stand out in the age of AI

Save your seat

AI Employees

Why Podium

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Sales: 1-757-600-6753

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The home services answering service that ends with a booked job

Larry, your AI employee, manages every call, text, web lead, and social message in one inbox and books directly onto your dispatch board. 24 hours a day, across every channel, nothing missed.

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Listen to a Voice AI call

One INbox

Every conversation. All-in-one inbox.

Larry keeps every call, text, and message in one place, alongside each customer's full history, so your team always knows what's going on before they pick up the phone.

Full customer history

After every call or job, Larry updates the customer's record automatically. Your team walks into every conversation knowing who they're talking to.

Call transcripts and summaries

Every call gets recorded and summarized. No more he said, she said. You always know exactly what was promised.

Follows your playbooks

Larry handles each situation the way you would. You set the rules, he follows them.

Hands off when needed

When a customer needs a real person, Larry flags it and routes the conversation to the right team member immediately.

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Phones and Voice

The 24/7 answering service that never misses a call

40% of service calls come in after hours. Most go to voicemail. Larry answers every one, qualifies the customer, and puts the job on your calendar before your competitor even checks their messages.

Works around the clock

Larry handles calls, bookings, reschedules, and cancellations 24 hours a day. No answering service required.

Sounds like a person

Larry talks the way your best employee would. Plain English, natural conversation, no phone trees or robotic prompts.

Books, doesn't just answer

Larry collects the right information and gets the job on your calendar before the call ends. Air Texas eliminated a $2,000 a month answering service within two months.

Full call recording and transcripts

Every call is recorded and transcribed automatically, whether Larry answered or a team member did.

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Hear an AI Employee handle real customer calls

Voice AI captures the issue and gets a same-day technician on the way with no transfers and no waiting.
Voice AI turns a cold emergency into an urgent same-day dispatch in under two minutes.
Voice AI handles a gas leak call with calm, collects the details, and routes it to dispatch without missing a beat.
Voice AI books a same-day urgent AC repair with no hold music and no hassle.

Hear an AI Employee handle real customer calls

Voice AI captures the issue and gets a same-day technician on the way with no transfers and no waiting.
Voice AI handles a gas leak call with calm, collects the details, and routes it to dispatch without missing a beat.
Voice AI handles a gas leak call with calm, collects the details, and routes it to dispatch without missing a beat.
Voice AI books a same-day urgent AC repair with no hold music and no hassle.

Hear an AI Employee handle real customer calls

Voice AI captures the issue and gets a same-day technician on the way with no transfers and no waiting.
Voice AI turns a cold emergency into an urgent same-day dispatch in under two minutes.
Voice AI handles a gas leak call with calm, collects the details, and routes it to dispatch without missing a beat.
Voice AI books a same-day urgent AC repair with no hold music and no hassle.

Webchat

Webchat that captures every lead from your website

Most home services businesses lose leads from their own website because nobody's watching the chat after 5pm. Larry responds instantly, day or night, and gets the job booked before the visitor moves on.

Always-on webchat

Larry manages your website chat around the clock. A customer reaching out at 9pm on a Sunday gets a response in seconds, not a message sitting until Monday morning.

Lead forms and landing pages

Larry responds to every form submission and lead from your website immediately, not hours later when someone checks their email.

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Text Messaging

Text messaging that responds first and wins the job

78% of homeowners go with whoever responds first. Not the best, not the cheapest. The fastest. Larry responds to every text lead within 60 seconds, every time.

Instant responses

Larry replies immediately with the right answer, in your voice. The customer never waits, and your competitor never gets the chance.

Sounds like your business

Larry follows your playbooks and matches your tone. You stay in control of every conversation without having to be in it.

Texts that book jobs

Larry doesn't just answer questions. He drives every conversation toward a booked appointment and sends the confirmation when it's done.

No-show protection

Larry sends follow-up messages and payment reminders to lock in bookings and keep your schedule full.

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Third Party leads

Turn third party leads into booked jobs

Most businesses have three or four places a lead can come in — Google, Angie's List, Thumbtack, Facebook — and no consistent way to watch all of them. Larry watches all of them, all the time.

Third-party leads

Larry responds to leads from every platform in under 60 seconds. No lead sits unanswered because nobody was watching the right tab.

Email leads

Email leads land in the same inbox as everything else. Larry responds immediately or routes to the right person. No separate inbox to check.

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Automations

Automated follow-up that never forgets

The jobs that fall through the cracks are usually the ones nobody remembered to follow up on. Larry doesn't forget. He sends reminders, requests reviews, and reaches back out automatically, every time.

Appointment reminders

Larry texts customers before every appointment so they show up and your schedule stays full.

Review request

After every completed job, Larry asks for a review. Arctic Air saw a 40% increase in Google reviews after turning this on.

Estimate follow-up

Larry follows up on every unsold estimate, re-engages leads that went quiet, and reminds customers when they're due for another visit.

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Every call is a lead. Larry answers every one.

Get a demo

Every call is a lead. Larry answers every one.

Get a demo

Every call is a lead. Larry answers every one.

Get a demo

Frequently Asked Questions

What is a home services answering service and how is Podium different?

A home services answering service handles inbound calls for HVAC, plumbing, and electrical businesses so calls don't go to voicemail. Traditional services are staffed by people who take a message and pass it to your team. Podium replaces that with Larry, an AI employee who answers the call, qualifies the customer, collects the job details, and books the appointment directly onto your dispatch board before the call ends. He works the same way across text, webchat, and third-party leads.