
Plumbing business software built to book more jobs
When a pipe bursts or a water heater fails, a fast response can win the job. Your AI employee, Larry, books the visit while Podium’s plumbing management software connects dispatch, estimates, follow-up, and payments.



Plumbing business software built to book more jobs
When a pipe bursts or a water heater fails, a fast response can win the job. Your AI employee, Larry, books the visit while Podium’s plumbing management software connects dispatch, estimates, follow-up, and payments.

All-in-one plumbing platform
See how a plumbing job moves through Podium

1
Answer
Answer the call
A homeowner calls after hours about water coming through the ceiling. Larry captures the address and what’s happening, then follows your shop’s rules for booking or escalating an urgent call. Your team gets the details without asking the customer to start over.

1
Answer
Answer the call
A homeowner calls after hours about water coming through the ceiling. Larry captures the address and what’s happening, then follows your shop’s rules for booking or escalating an urgent call. Your team gets the details without asking the customer to start over.

2
Dispatch
Adjust the schedule and send a tech
Your dispatcher can see every tech, job, and open slot when an emergency changes the day. The booking details and customer history stay with the job, so the tech knows what was reported before arriving.

2
Dispatch
Adjust the schedule and send a tech
Your dispatcher can see every tech, job, and open slot when an emergency changes the day. The booking details and customer history stay with the job, so the tech knows what was reported before arriving.

3
Get paid
Send the estimate and collect payment
From the field, your tech can build an estimate and get customer approval. Once the work is done, they can send the invoice and offer a way to pay on site or by text. The estimate, invoice, and payment stay connected to the job.

3
Get paid
Send the estimate and collect payment
From the field, your tech can build an estimate and get customer approval. Once the work is done, they can send the invoice and offer a way to pay on site or by text. The estimate, invoice, and payment stay connected to the job.

4
Follow up
Follow up on work left open
A customer may approve the immediate repair and hold off on replacing the water heater. Podium finds the open estimate and starts the follow-up. After a completed job, your team can request a review and stay in touch when another service visit makes sense.

4
Follow up
Follow up on work left open
A customer may approve the immediate repair and hold off on replacing the water heater. Podium finds the open estimate and starts the follow-up. After a completed job, your team can request a review and stay in touch when another service visit makes sense.
Customer story
See how plumbing businesses use Podium
See how plumbing teams like Spicewood Plumbing and Luxe Plumbing use Podium to bring calls and field work together, stay responsive, and get paid faster.
Customer story
See how plumbing businesses use Podium
See how plumbing teams like Spicewood Plumbing and Luxe Plumbing use Podium to bring calls and field work together, stay responsive, and get paid faster.
Customer story
See how plumbing businesses use Podium
See how plumbing teams like Spicewood Plumbing and Luxe Plumbing use Podium to bring calls and field work together, stay responsive, and get paid faster.
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Spicewood Plumbing
+123%
More leads handled daily
~1 in 4
Jobs booked through AI
25%
Collected revenue from AI-booked jobs

Spicewood moved its field service work from ServiceTitan to Podium, giving its office and techs access to the same job information.
Richard Fisher, Operations Manager
Spicewood Plumbing
Luxe Plumbing
24/7
Call coverage
Same-day
Or next-day payments
Less time
Managing calls from the field

With Podium Phones, an AI employee, and field service tools, Luxe Plumbing can respond to customers while Hector keeps working.
Jase Marshall, CFO
Hector Trejo, Owner, Luxe Plumbing
Field service management
Field service management for plumbing work
Keep urgent jobs organized, keep estimates moving, and give every tech the customer history before they arrive.
Run your entire plumbing operation on Podium

Keep urgent jobs organized
When a leak or sewer backup changes the plan, your dispatcher can review the board and adjust assignments. The customer’s description of the problem stays with the job, so the tech arrives with the details.

Keep estimates from going quiet
Your tech can send an estimate from the field and see whether the customer has approved it. Podium identifies open estimates that need attention and starts the follow-up on work your shop has already quoted.

Give techs the customer history
Podium’s built-in CRM keeps past conversations, service visits, equipment details, and job notes connected to the customer and property. Your office can see what was discussed, while techs can review earlier work from their phones before the next visit.
Communications and marketing
More ways to run and grow your plumbing business
Podium brings customer communications and marketing into the same platform as your field service operations.
Communications

Keep calls, texts, and web inquiries in one inbox. Larry answers when your office is closed or your team is tied up, then gives your staff the conversation details when they step in.
Marketing

Request reviews after completed jobs, follow up on open estimates, and reconnect with past customers when relevant service is due.
By the numbers
The results plumbing teams see with Podium
More leads handled, more jobs booked through AI, and revenue tied directly to it.
more leads handled daily
Spicewood Plumbing
more leads handled daily
Spicewood Plumbing
jobs booked through AI
Spicewood Plumbing
jobs booked through AI
Spicewood Plumbing
of collected revenue attributed to AI-booked jobs
Spicewood Plumbing
of collected revenue attributed to AI-booked jobs
Spicewood Plumbing
Why Podium
Why plumbing businesses move their work to Podium
A customer’s first call, the dispatch board, and the service history often live in different places. Podium brings calls and field service into the same system.
Podium
Typical plumbing stack
Larry responds using the schedule your dispatcher sees
Larry responds using the schedule your dispatcher sees
Answering service books without seeing the real calendar
Answering service books without seeing the real calendar
Customer history travels with the job to the tech
Customer history travels with the job to the tech
Office pieces together details before helping the tech
Office pieces together details before helping the tech
Estimates and invoices sent from the field
Estimates and invoices sent from the field
Paperwork waits until the tech is back in the office
Paperwork waits until the tech is back in the office
Open estimates get automatic follow-up
Open estimates get automatic follow-up
Quoted work goes quiet without manual chasing
Quoted work goes quiet without manual chasing
Office sees what happened without waiting for a call back
Office sees what happened without waiting for a call back
Calls, dispatch board, and service history in separate tools
Calls, dispatch board, and service history in separate tools



See what Podium can do for your plumbing business
Show us how your shop handles urgent calls, the dispatch board, and estimates that still need a response. We’ll walk through how Podium would work with your team.



See what Podium can do for your plumbing business
Show us how your shop handles urgent calls, the dispatch board, and estimates that still need a response. We’ll walk through how Podium would work with your team.



See what Podium can do for your plumbing business
Show us how your shop handles urgent calls, the dispatch board, and estimates that still need a response. We’ll walk through how Podium would work with your team.
Frequently asked questions
What is plumbing business software?
Plumbing business software helps a shop manage calls, scheduling, dispatch, customer records, estimates, invoices, and payments. Podium connects that work so the office and field team use the same job information.
Can Podium replace our current plumbing field service software?
Yes. Podium FSM replaces scheduling and dispatch software while managing job details, estimates, invoices, and payments. Calls, messages, and customer records stay connected to that work.
Does Podium include a CRM for plumbers?
Yes. Podium’s CRM capabilities are built into its field service software. Your team can see past conversations, service history, property details, and job notes in the customer record.
Can Larry answer plumbing calls after hours?
Yes. Larry can answer when your office is closed, capture the issue and address, and follow your rules for booking or escalation. Your team decides which urgent situations need a person right away.
Can plumbers send estimates and invoices from the field?
Yes. Techs can create estimates, get customer approval, and send invoices through Podium. Those details remain connected to the job and customer record.
Can Podium follow up on unsigned plumbing estimates?
Yes. Podium identifies open estimates that need attention and starts the follow-up, so your office can see what has been quoted and what still needs a response.


