What's New in Podium FSM

Inventory management

See which materials your techs used based on the services they invoice, with materials linked in your price book. Review usage by truck or across the shop, compare supplier pricing, and build draft purchase orders grouped by supplier. Track deliveries, including orders that arrive in separate shipments.

Smart booking

Choose which appointment windows customers are offered and which ones come first. Reserve time for emergency calls or limit how much of the schedule one job type fills. Prioritize the earliest opening, the best-fit tech, nearby jobs, or filling gaps in the day.

See how to configure smart booking →

QuickBooks Desktop

Connect Podium to QuickBooks Desktop with our new integration built by Podium. Invoices sync after you send them to a customer. See each invoice’s sync status from your invoice list, review any errors, and retry a failed sync from there.

New in AI Studio

See how your AI employee, Larry, is handling calls, hear what customers think, and fine-tune the instructions Larry follows.

• See what happened on each call: Find out how many calls Larry handled, which needed a person, and what needs follow-up.

• Hear from your customers: See how callers rated their experience, read their feedback, and listen to the call.

• Review calls faster: Speed up recordings or jump straight to the part you want to hear.

• Read calls in English: If a customer spoke another supported language, translate the written conversation into English.

• Clear up mixed instructions: If two instructions tell Larry to do different things, Insights flags the conflict so you can choose what Larry should follow.